Terms & Conditions, Privacy & Cookies
Kala King Chocolate aims to bring you the very best of chocolates and desserts. We are small artisan producers that believe in producing all our products in small batches for freshness.
Use of this website implies acceptance of the terms, conditions & provisions below:
Security & Privacy
When making a payment through this website you will be transferred automatically to secure pages and your payments processed through a secure payment site (PayPal). This website does not process or store your payment details.
It is our policy not to sell or share your personal details with third parties. We will store and process the information you provide at the time of registering or purchasing to help support our service to you and from time to time we may communicate with you to provide details of our products and special offers.
Under the General Data Protection Regulations, at any time, you have the right to view and/or ask that we remove your details from our records.
Allergens advice
All of our products are made and packaged in a production kitchen that handles nuts, milk, soya, eggs, gluten, wheat and barley. We are therefore unable to guarantee that products are free from traces of these allergens and sales are accepted on that explicit understanding on the part of the purchaser.
Order processing
Our processing time is 48 hours to prepare products before they are dispatched. On the rare occasion that a product is not available, we will try to contact you to propose an alternative product of equal value.
We can send your order to any UK address along with your personal message.
Cancellations
You’ll have to be quick, to be honest! Provided we are able to acknowledge your cancellation within 48 hours of receipt, we will be able to cancel your order. Once we’ve baked your batch, we can’t take cancellations or offer a refund.
Delivery
We use a standard First Class delivery service for all web orders. We can only deliver to mainland UK destinations, excluding the Scottish Highlands.
We provide free delivery for all orders with a value of £30.00 or more per delivery address.
For orders with a value of less than £30.00, there is a delivery charge of £4.50 per delivery address.
We cannot be held responsible for late standard First Class deliveries, if the order has been despatched by us on time. The same applies if weather, or other adverse conditions beyond our control, cause delay.
For security reasons, we are only able to deliver to the billing address of the buyer.
Personalised messages
You have the option to include a message with your purchase, when ordering as a gift.
At our discretion, we reserve the right not to include, or to edit, any message that we consider may cause offence to the recipient, or is otherwise inappropriate.
Website Cookies
In common with most websites, our site uses cookies. These are small text files that are placed on your computer or mobile phone when you visit websites.
Our cookies help us to:
- Enable our website to function correctly
- Improve the performance of the site
- Compile anonymous statistics about visitor interaction with the website
- Make our marketing communications more efficient
We do not use cookies to:
- Collect any personally identifiable information without your express permission
- Collect any sensitive information without your express permission
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
Links to Other Websites
We aim to provide you, as a visitor to our website, with information, services and products that are valuable to you. As part of this, our site may site may contain links to third party sites. We do not control and are not responsible for the content, privacy policies or practices of any third-party sites.